PRIVACY POLICY
ApneaWear is happy to explain its commitment to the confidentiality of your personal information. By setting out our information handling practices, we hope to reassure our visitors about the information collected and distributed on this website. This information will be used only for purposes stipulated by ApneaWear.ca.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
- We’ll also use cookies to keep track of cart contents while you’re browsing our site. Please refer to the “How Do We Use Cookies ” section below for information about cookies and how we use them.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Minors
We do not knowingly collect, use, or disclose Personally Identifiable Information about visitors that are under 18 years of age.
How Do We Use Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by collecting and remembering information about your preferences.
We use traffic cookies to identify which pages are being used. This helps us analyze data about web traffic and improve our site to tailor it to customer needs. We will only use this information for statistical analysis purposes and the data is deleted from the system.
Overall, cookies help us provide you with a better website, by allowing us to track which pages you find useful and which you don’t. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the site. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds, and support you.
Your personal information is contained behind secured networks. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Payments
We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.
Please see the https://stripe.com/en-ca/privacy for more details.
What we share with others
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include ApneaWear.ca. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Changes To Our Policy
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. This policy was last modified on April 19, 2023.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms Of Use
Please also visit our Terms Of Use section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your Consent
By using our site, you consent to our privacy policy.