We try to respond to emails as quickly as possible.  Please note that representatives are only available between 10 AM – 4 PM on WEEKDAYS.

If an item is determined to be defective, please email us at customercare@apneawear.ca

We use Visa, MasterCard, Stripe, Apple Pay and G Pay.

We only offer Canadian currency at the moment as we are only able to ship to Canadian addresses.

We recommend you check the invoice to see if the items that you received match those stated on the invoice.  If you determine that you have been sent items that are incorrect, please email us at customercare@apneawear.ca  We would love to help you!

At this time, ApneaWear is unable to add/substitute items to a processed order.  If you would like to remove an item from your order, please contact customercare@apneawear.ca with the item you would like to remove and your order number.  If the order has been shipped, we will not be able to remove items from the order.

Please read our Return Policy.  Even if items are unused, once they are opened they no longer abide by our return policy.  Please contact us at customercare@apneawear.ca to help sort out the problem.